We will notify you by email when your order has been dispatched. We aim to dispatch orders for in-stock items the same day if ordered before 12 noon, or otherwise within 24hrs. All parcels are sent using our dedicated carrier and are tracked and signed for upon delivery. Please allow up 4-5 working days, and allow for postal delays on occasion.
During Seasonal holidays, please allow for some postal delays. We cannot guarantee this timescale , as sometimes transport delays are unforseen, however we do our best to ensure you receive within this timescale wherever possible.
International/ Overseas Delivery:
We send orders worldwide and use our dedicated carrier DPD/ Parcel Force which can be tracked. Actual delivery costs are calculated at the checkout stage and depend on overall weight, country, and also take into account any special offers we may have running at the time of order. For overseas orders please allow 8 - 10 days, depending on Country location.
All Herbb products are manufactured to a high standard and unless they are found to be defective they are non-returnable. However If you do need to return any item to us you must do so at your own cost within 7 days of receipt. The item must be unused and in it's original packaging. All returns should be sent to: Herbb, 105 Main Street, Glenluce, Wigtownshire, DG8 0PX. The purchaser must pay the postage to return. An exchange or refund will be offered if applicable. If you have received damaged or faulty goods you must notify us in writing or by email within 3 working days. Please note: the above address is not a shop, it is for written correspondence and returns only.
Orders can be cancelled at any time up to the point of dispatch for in stock items, or prior to commencement of manufacture for made to order items. If you wish to cancel an order you must notify us as soon as possible by using our contact form or by telephone quoting your order number. Once your order has been cancelled you will recieve a full refund.
A full refund will be offered if goods are found to be faulty or defective. A part refund will be offered for non faulty goods, however the item(s) must be returned in perfect and saleable condition (e.g. no horse hair), in its original packaging. A refund will be issued by the original payment method, to the part value of the item or the order, whichever applies.