We will notify you by email when your order has been dispatched. We aim to dispatch orders for in-stock items the same day if ordered before 12 noon Mon-Fri. Orders placed after 12.0 midday will be processed the following working day ie; Mon-Frid. All parcels are sent using our dedicated carrier and are tracked and signed for upon delivery. Therefore will not be left by UPS or DHL. Please allow up 2 - 4 working days from notification of dispatch and allow for postal delays on occasion. Please note if we have a delivery offer of a certain value and you have ordered more than one item, the order will be sent as one parcel once all items are ready for dispatch to your chosen delivery address.
During Seasonal holidays, please allow for some postal delays. We cannot guarantee this timescale , as sometimes transport delays are unforseen, however we do our best to ensure you receive within this timescale wherever possible and always can provide a tracking number for each item dispatched.
International/ Overseas Delivery:
If you are located outside the UK, once you are at the payment page you will have the option to pay in alternative currencies.
We send orders worldwide and use our dedicated carrier UPS & DHL which can be tracked. Actual delivery costs are calculated at the checkout stage and depend on overall weight, country, and also take into account any special offers we may have running at the time of order. For overseas orders please allow 7 - 10 days, depending on Country location. Our Post and packing charges are based at cost rate for International delivery from our French operating facility.
All Herbb products are designed and manufactured in France to a high standard and unless they are found to be defective they are non-returnable and non-refundable. Sales items are non-refundable. Please note that colours and bindings of all rugs are supplied at our discretion and sometimes can change from picture shown. If we however, do not have the colour of rug in stock ordered we will notify you before an alternative colour will be offered.
In the unlikely case of a manufacturing fault on a product is found, and you do need to return any item to us you must do so at your own cost within 7 days of receipt. The item must be unused and in it's original packaging. The purchaser must pay the postage to return. An exchange or refund will be offered in part if applicable. If you have received damaged or faulty goods you must notify us in writing or by email within 3 working days.
Orders can be cancelled at any time up to the point of dispatch for in stock items, or prior to commencement of manufacture for made to order items. If you wish to cancel an order you must notify us as soon as possible by using our contact form or by telephone quoting your order number. Once your order has been cancelled you will recieve a full refund.
Sale items are non-refundable. A part refund will be offered for non faulty goods, on full price items, however the item(s) must be returned in perfect and saleable condition (e.g. no horse hair), in its original packaging and is at our discretion. A part refund if applicable will be issued by the original payment method, to the part value of the item or the order, whichever applies.